Privacy Policy
At Nexus Travel DMC, we only ask you for information related to the services we provide. We never sell, rent, share, trade or give away any of your personal information to anyone. We are committed to protecting your privacy. We constantly review our systems and data to ensure the best possible service to our customers. This privacy policy describes what information we collect from you, how it is used and what security measures we take to protect it.
Which data we collect for an enquiry
When you make an enquiry through our online form, email, web chat or phone call we collect personal information. This includes your name, your contact information, your nationality and details for your planned tour. So we can prepare your offer and get in touch with you.
Which date we collect for a booking
When you place an order on our website or through email, we require personal information from all travelers. This includes the full name, email and phone number, nationality, passport number, date of birth, if applicable flight details. For some activities we may also ask for the weight. If we apply for an entry visa on your behalf governments might ask for additional information like occupation, marital status, previous countries visited and passport scan. This information is used to organize your holiday and book your requested services.
With who we share information
In order to book your services we share some of your personal information with suppliers where necessary. These are hotels, tour guides and drivers, local operators, airlines and in case of visa applications and border crossings with government authorities. For example your name and nationality will be shared with the accommodation we reserve for you. Otherwise, we do not sell or share information with any third party. We are not responsible for the privacy policy of these suppliers.
Online Security
Our website, www.nexustraveldmc.com, is protected by the utmost level of online security, meaning your personal data is safe with us. All transactions on the site are secured by SSL encryption and any data we gather from users is securely stored and safeguarded by the best firewalls available.
Secure Payment
At the time of booking, we ask you for payment information such as credit card details. We use the utmost level of online security to safeguard your personal data. All transactions on the site are secured SSL encryption and any information we receive from you is safeguarded by our privacy policy and is not shared with anyone else. Please do not email your card details to us at any time.
Images on tour
When you are travelling with us on a tour, photos or video might be taken by one of our staff members. If you do not wish to be included, please let our employee or our company know.
How we store and secure your data
Most information we store in our computer system and database; the rest is recorded in paper files. Security procedures are in place to protect your information. We keep your information only as long as necessary. The retention period varies for some data and have to be kept for a number of years to comply with finance and tax related requirements.
Confidentiality
Client records are regarded as confidential and therefore will not be divulged to any third party, only if legally required to do so to the appropriate authorities. Authorized employees within the company on a need to know basis only use any information collected from individual customers.
Clients have the right to request sight of, and copies of client records we keep, provided that we are given reasonable notice of such a request. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.
Cookies
We use cookies to help understand how visitors engage with our website. It gives a better understanding how we are doing, who our customers are and how they use our site. Information are stored anonymously. Under the settings of your browser you find the option how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies.
External Links
If any part of this website links you to other websites, those do not operate under our privacy policy. We recommend to read the privacy policy posted on these third-party websites to understand their procedures for collecting and using personal data.
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