If you need any assistance send an email to info@nexustraveldmc.com, chat or call one of our tour consultants +962 6554 3700. Our Office Hours are from 09:00 to 17:00 Jordan time, on Fridays we are closed. Clients on tour find a 24/7 emergency contact in their confirmation letter. If you have an existing booking please have your reference number ready, you find on the right hand side of your confirmation.
Frequently Asked Questions
How can I pay?
For the deposit and the balance you can pay by credit card or bank transfer. In random cases we allow you to pay the balance cash on your arrival day to the country.
Are my credit card details safe?
Yes. We use a secure connection for your booking, and your credit card details are encrypted.
When do I receive a booking confirmation?
On workdays we email you the confirmation 48 hours after your booking. Please check the information carefully to make sure that we have booked the arrangements you requested. If there are any inaccuracies, please contact us so that we can make the corrections.
What happens if I need to cancel my booking?
Please cancel your booking with us in written form. To check if cancellation charges apply refer to the booking conditions or check your booking confirmation. The cancellation charges differ from country to country. Normally, if you cancel before the final payment, the deposit is non-refundable. After the full payment there is a sliding scale of charges, outlined in the booking conditions.
When do I receive my refund?
After your cancellation, we send you an email if you are eligible for a refund, how much the amount is, if any fees are deducted. Then we process the refund within 72 hours via your original payment method. Your bank or credit card provider or payment service will take care of the rest. It may take up to two weeks to post the credit to your account, this depends on the issuer. To check the status of your refund, please contact the issuing bank or your credit card provider.
Can I change my booking?
If you wish to make any changes to your booking please inform us in written form. Changes might be subject to any additional fees charged by service providers. We then check the cancellation deadlines. If you cancel a non-refundable hotel booking, or cancel your booking after the hotel's cancellation deadline, you won’t be able to get a refund.
Why do you need my passport details?
For many holidays we need your passport details to register with the local authorities, for airport and border procedures.
Do I need a Travel Insurance?
We highly recommend to take out a travel insurance to cover the cost of any emergency medical treatment and protect your payment in the event of cancellation. Many countries make the existence of a valid travel insurance a condition to immigrate.
How much money do I have to bring on my holiday?
You will need to take enough money to cover the costs not included in your tour package. This might be for meals and beverage, shopping and tipping. Credit cards are widely accepted, we advise in advance if this is in particular regions not the case. In addition, cash can be accessed through ATM machines. Usually it is best to exchange some money into the local currency.
Can I check-in or check-out the hotel outside the official hours?
This depends on the property who will do their best to meet your needs but can't guarantee your request. You can request an early or late check-in/check-out. If the property has luggage storage it is possible to store your baggage until your room is ready.
Is it safe to travel to my holiday destination?
We monitor the situation in the destinations we offer and inform you about developments. Please check also the travel advisory of your government.
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